Terms of Service
Effective date: 7 July 2026 · Last updated: 7 July 2026
1. Acceptance
These Terms of Service (“Terms”) govern your access to and use of Nexara’s website, products, platforms, and services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you use the Services on behalf of an organisation, you represent that you are authorised to bind that organisation. If you do not agree, do not use the Services.
2. The Services
Nexara provides software development, AI solutions, communication and automation platforms, CRM integrations, digital-marketing services, and related business software. We may add, modify, or discontinue features at any time. Specific engagements may be governed by a separate written order, statement of work, or master services agreement, which prevails over these Terms to the extent of any conflict.
3. Accounts & user responsibilities
You agree to: (a) provide accurate and current information; (b) keep your credentials secure and confidential; (c) be responsible for all activity under your account; (d) use the Services lawfully; and (e) not misuse, reverse-engineer, overload, or attempt unauthorised access to or interference with the Services. Notify us promptly of any unauthorised use.
4. Client responsibilities & third-party authorisations
If you connect customer data or third-party services (including Meta products such as the WhatsApp Business Platform, Facebook Login, and Instagram APIs), you are responsible for obtaining and maintaining all required consents, permissions, and lawful bases before providing that data to us, and for complying with the applicable third-party terms. You warrant you have the right to share any data you submit, and you will not use the Services to send unlawful, unsolicited, or non-compliant communications.
5. Acceptable use
You must not use the Services to: violate any law or regulation; infringe intellectual-property or privacy rights; transmit malware, spam, or harmful code; harass, deceive, or harm others; scrape or extract data without authorisation; or disrupt, probe, or compromise the Services or their infrastructure. We may investigate and take action, including suspension, for violations.
6. Fees & payment
Where the Services are paid, you agree to pay all applicable fees stated in the relevant order or invoice, plus applicable taxes. Unless stated otherwise, fees are payable in advance and are non-refundable once the service period has begun. Late or failed payments may result in suspension of the Services.
7. Intellectual property
All software, branding, documentation, designs, and content forming the Services remain the exclusive property of Nexara or its licensors, unless otherwise agreed in writing. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes. You retain ownership of data you submit; you grant us the rights needed to process it to provide the Services. Deliverables created specifically for a client are governed by the applicable order or statement of work.
8. Third-party integrations
The Services may connect with third parties such as Meta, WhatsApp Business Platform, Facebook Login, Instagram APIs, AWS, Auth0, and analytics providers. Their separate terms and policies also apply, and we are not responsible for third-party services or their availability.
9. Availability
We strive for high availability but do not warrant that the Services will be uninterrupted, timely, secure, or error-free. We may perform maintenance, updates, or changes that temporarily affect availability. Any service-level commitments apply only where expressly stated in a separate written agreement.
10. Disclaimer of warranties
Except as expressly stated in a signed agreement, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by law.
11. Limitation of liability
To the maximum extent permitted by law, Nexara and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Services. Nexara’s total aggregate liability for all claims arising out of or relating to the Services will not exceed the amounts you paid to Nexara for the Services in the three (3) months preceding the event giving rise to the claim (or, where no fees were paid, INR 10,000). Nothing in these Terms limits liability that cannot be excluded under applicable law.
12. Indemnification
You agree to indemnify and hold harmless Nexara and its personnel from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising from your misuse of the Services, your breach of these Terms, your data or content, or your failure to obtain required third-party consents.
13. Termination
You may stop using the Services at any time. We may suspend or terminate your access, with or without notice, for breach of these Terms, legal requirements, risk to the Services or other users, or non-payment. On termination, your right to use the Services ceases; provisions that by their nature should survive (including IP, disclaimers, liability limits, indemnity, and governing law) will survive.
14. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, outages, network or third-party-platform failures, strikes, war, or governmental action.
15. Governing law & jurisdiction
These Terms are governed by the laws of India. The courts at Visakhapatnam, Andhra Pradesh have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, subject to any mandatory consumer-protection rights available to you in your place of residence.
16. Changes
We may revise these Terms from time to time. Material changes will be reflected in the “Last updated” date above, and your continued use of the Services after changes take effect constitutes acceptance.
17. Contact
Questions about these Terms: info@nexaragroups.com — Nexara, Visakhapatnam, Andhra Pradesh, India.