Data Deletion Instructions

Effective date: 7 July 2026 · Last updated: 7 July 2026

You can ask Nexara to delete your personal information and any Meta Platform Data (from the WhatsApp Business Platform, Facebook Login, or Instagram APIs) that we hold about you. This page explains how.

How to request deletion

Email info@nexaragroups.com with the subject line “Data Deletion Request” and include:

Your full name
Your registered email address (and phone number, if you used WhatsApp/messaging)
Your organisation, if applicable
A brief description of the data or account you want deleted

If your data came through a Nexara client Where we processed your data on behalf of a business that used our platform (for example, a company that messaged you via WhatsApp), that business is the data controller. We will act on their instructions and, where appropriate, forward your request to them so it can be actioned.

What we do

We verify your identity to protect your data.
We delete or anonymise the personal information and Platform Data associated with your request from our active systems.
We instruct our processors to do the same where applicable.
We confirm to you once the request is complete.

Timeline

We acknowledge requests promptly and complete verified deletions within the period required by applicable law, and in any case without undue delay. Some information may be retained where the law requires it (for example, tax, accounting, security, or dispute-resolution records); we delete or anonymise it once that obligation ends.

See our Privacy Policy for your full rights under the DPDP Act 2023 and GDPR, and how we handle Meta Platform Data.

Data Deletion Instructions

How to request deletion

What we do

Timeline

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